What our Customers say...
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
If you are faced with a disaster and need immediate, professional, thorough help call SERVPRO of NW Abq. They were so friendly, so reassuring, and the communication was flawless. We had a flood in our home due to a faulty washing machine and had no idea where to turn for help. We are so very happy we found SERVPRO of NW!!
"I personally think your technicians did a great job!"
"The guys were great and very professional while at my house. It was nice to have walls put up in my bedroom again. Thank you so much for getting someone out here quickly."
Thank you for your help with my odd cleanup situation! Your ability to pivot and consider different solutions in a changing environment is a great asset to you and SERVPRO of NW Albuquerque. I appreciate you!
"Having discovered soaked drywall and black mold behind a wall of photographs in my bathroom, I panicked! I was fortunate to have friends who had used SERVPRO of Northwest Albuquerque and immediately called (in near hysterics!). The first person I spoke with -Maggie- was so calm and reassuring, that I avoided having a near stroke! She had someone out in no time and within hours had to ball quickly rolling... Niko Southall, the general manager, soon arrived and expertly explained my situation, what direction to go, and my "nightmare" didn't seem as horrible as I had imagined. The SERVPRO of Northwest Albuquerque team, including Nick, Manuel and Chris are incredibly hard working, knowledgeable, polite and ALWAYS on time. I could go on and on about how an unfortunate and ugly situation turned quickly positive. Bottom line is- if faced with problems- let SERVPRO of Northwest Albuquerque be the first call you make. It'll be the only call you make as they take care of everyone in detail! (always with a smile and something nice to say) A new bathroom is great- but the new friends are even better!!! Thank you SERVPRO of Northwest Albuquerque Team- You are all tremendous and I am going to miss you!"
Sincerely, Margot Radaelli
SERVPRO was awesome. You guys were very respectful especially when we asked them to come back they had no problem doing so. I will definitely be calling you all if I ever need anything. thank you all for doing a great job.
Marina, Chris and, Niko are great to work with!
The guys did a phenomenal job. I'm really glad I called SERVPRO. Thank you to Niko and his crew.
I was in, what I thought to be, a hopeless situation after evicting some dirty, nasty tenants from my home. I called SERVPRO and met with Niko that same day. After a quick walk around the home he was able to assess the damages and even offered ways for me to save some money. He is truly a man with honor and integrity. Niko and his crew worked amazingly and quickly restored my home back to its beauty. I literally cried tears of joy walking back in there. I simply cannot say enough good things about this company. Thank you guys so much.
I would like to express that the employees of SERVPRO of Northwest Albuquerque, have treated me with kindness and respect. I have left the project due to the dust, and unable to cook or eat in my home throughout the construction. My communication with the office has been very well handled. This has been a very long wait to begin construction due to weather and HOA commitments. I trust the results of all will turn out well. Its been a long wait
The Best!!! Niko, Katrina, and their team of professionals took amazing care of us. Highly recommended!
Amazing people running an incredible business. Rely on them for all of your restoration needs.
"Your guys did a great job yesterday I was surprised how they sucked everything up. I don't smell that gross smell anymore, and they were quick, in and out so fast."
Niko made it easier for me he is a great man and did a great job. A true life savor. You were very helpful on Friday as well.
I discovered our house flooded during a freak 1000 year flood in New Mexico, after I came home from school late at night. I put in a call to SERVPRO of Northwest Albuquerque early the next morning. I was certainly not the worst hit that night and SERVPRO was taking care of customers all day long. They called me at 10pm stating they could still come out if I wanted. They kept to their word and arrived late that night and worked to save my walls. Niko and his team were professional and even cheerful helping me put the house back in order. They showed up each and every day to monitor the situation and reduce the number of fans I needed during the course of a week. They took an awful situation and made me feel confident that the cleaning and restoring process was going to work. I'm always going to recommend this shop to any of my neighbors and friends. I felt like they did an incredible job even when they must have been exhausted by the strain of so many customers during that time. They made me feel like my house was the most important job they had. I can't say enough good things!
Beth and Glenn Brock, Santa Fe.
Kudos to the SERVPRO team that came to the rescue after that horrendous flooding that we had in Santa Fe on the 23rd. Needless to say, it was a very stressful time, and the SERVPRO folks where professional, efficient, and very considerate, which went a long way toward reducing my stress. They explained the entire process to me every step of the way and I highly recommend them.
"I'm very proud of the work you guys did."
"When this huge storm hit and my home began to get wet. My carpet was basically soaked and started to smell. Thank you for helping me with everything. You guys really took the worry off me."
"You all are very helpful and I'm grateful on how fast you gave me a call back, feels like I just called my insurance like 20 minutes ago."
You guys are doing a great job, and the guys are hard workers.
Since working w/this SERVPRO on a January 2018 job @ this same location- I will always call them for my cleaning+restoration needs.